FAQ'S

I just placed an order, when will it ship?


We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at dxpenyc@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?


We offer a exchange of the product, if the product is defective or damaged. We give you 30 days to send it back to us for an exchange. You must ship it back at your own expense, once we have received the product we will proceed for an exchange of the product. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before the exchange.

Can I cancel my order?


You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?


If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at dxpenyc@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?


Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to dxpenyc@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

About us

Influential, innovative and progressive, Dxpe NYC embodies the purest form of culture. This is where streetwear meets high fashion. Under the visionof creative directors Philip Bernard & Wayne Thompson, the brand has redefined urban luxury for the 21st century. Influenced by the core elements of classic traditional hip hop, Dxpe NYC represents the pinnacle of upscale streetwear.